Welcome to TrailHeads ~ Shop the Official Site today and enjoy fast free shipping
TrailHeads is famous for creative and unique styles. See the innovative design details in our Ponytail Hats and Headbands, Power Stretch Running Gloves, balaclavas and more.
Where are TrailHeads products manufactured?
All of our styles are designed and tested in Kent, CT. Back in 2002, we started out by manufacturing small production runs exclusively in the USA. Over the years, we’ve expanded our line and we now source styles in China and Colombia, in addition to Massachusetts.
Will I receive notification or a tracking number when my order ships?
Yes, you will receive an email when your package is scanned by our shipping provider. If you have questions, please call our customer service team at (860) 592-0088.
How do I track my package?
Once your order has shipped, your account will be updated and you will receive an email which includes shipment and tracking information. You can then either follow the link provided in your email or enter the tracking number directly in the carrier’s website (USPS) to get an updated status report of your shipment. If you are unable to find your tracking information, our Customer Service department is happy to help. You can reach our service team at email@example.com or (860) 592-0088. Tracking is available 24-hours after your order has shipped.
How long after purchase can I return/exchange an item?
Trail Tested Guarantee: your complete satisfaction is our goal. If you're not happy with your purchase, let us know and we'll provide a replacement or refund - no fine print, no strings, no time limits, no shipping charges. Nothing but our commitment to do what it takes to satisfy our customers.
You can reach our customer service team at firstname.lastname@example.org or (860) 592-0088, M-F, 8:30 am – 5:30 pm EST
What products can we purchase from the TrailHeads line?
We are happy to extend our group rate discounts to various organizations, businesses, clubs and outdoor industry affiliated groups. Please contact us directly at email@example.com to find out if you qualify for our special group rate pricing.
What form of payment do you accept?
We accept Visa, Mastercard, Discover and PayPal
Do you ever do custom work?
We look forward to the opportunity to create a look that’s uniquely yours. We can customize a variety of our styles with embroidery, heat transfers or screen printing.
To get started, please submit artwork for your custom products (vector art files are preferred) to firstname.lastname@example.org or give us a call at (860) 592-0088.