What are your hours?
Monday – Friday 8:30 am – 5:30 pm EST
How can I contact TrailHeads?
Prefer to hear a friendly voice? Call us at (860) 592-0088 Monday – Friday 8:30 am -5:30 pm, EST.
On a trail and have your smart phone handy? Email us at email@example.com
Addicted to social media? We also love to chat on our Facebook page!
How do I clean my TrailHeads purchase?
Machine wash cold; air dry
Where are TrailHeads products manufactured?
All of our styles are designed and tested in Kent, CT. Back in 2002, we started out by manufacturing small production runs exclusively in the USA. Over the years, we’ve expanded our line and we now source styles in China and Colombia, in addition to Massachusetts.
I have a product suggestion or concern, whom should I contact?
We are always looking for ways to improve our products and raise the bar in the industry to better meet the needs of our fellow adventurers! Please contact TrailHeads Customer Service at (860) 592-0088 or firstname.lastname@example.org if you have any comments, suggestions, or concerns.
Is ordering over the internet secure?
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.
Will I receive notification or a tracking number when my order ships?
Yes, you will receive an email when your package is scanned by our shipping provider. If you have questions, please call our customer service team at (860) 592-0088.
How do I track my package?
Once your order has shipped, your account will be updated and you will receive an email which includes shipment and tracking information. You can then either follow the link provided in your email or enter the tracking number directly in the carrier’s website (USPS) to get an updated status report of your shipment. If you are unable to find your tracking information, our Customer Service department is happy to help. You can reach our service team at email@example.com or (860) 592-0088. Tracking is available 24-hours after your order has shipped.
Are there duties and taxes on international orders?
All international orders may be subject to duties and taxes imposed by the country of import.
Depending on the product and the shipping method selected by the customer, TrailHeads may choose to collect duties and taxes prior to shipping. If collected in advance the customer will see them listed during checkout. With certain carriers TrailHeads is not able to collect the duties and taxes in advance, in which case the buyer is responsible for payment upon delivery.
How long after purchase can I return/exchange an item?
Trail Tested Guarantee: your complete satisfaction is our goal. If you’re not happy with your purchase, let us know and we’ll provide a replacement or refund – no fine print, no strings, no time limits, no shipping charges. Nothing but our commitment to do what it takes to satisfy our customers.
What shipping address should I use to return my items?
17 Meadow Street
Kent, CT 06757
What products can we purchase from the TrailHeads line?
We are happy to extend our group rate discounts to various organizations, businesses, clubs and outdoor industry affiliated groups. Please contact us directly at firstname.lastname@example.org to find out if you qualify for our special group rate pricing.
What form of payment do you accept?
We accept Visa, Mastercard, Discover and PayPal
Do you ever do custom work?
We look forward to the opportunity to create a look that’s uniquely yours. We can customize a variety of our styles with embroidery, heat transfers or screen printing.